Email Grievance to: mitfgcgrievanceredressal@gmail.com

Grievance Redressal Cell

“To have grievance is to have a purpose in life”.

-Alan Coren

Overview of Grievance Redressal Cell

The committee facilitates addressing issues of the students by taking necessary steps for solving the issues.   It is one of the statutory committee to resolve the issues and difficulties faced by the students in the college premises.  It attempts to address genuine problems and complaints of students regardless of the nature of problem.

Objectives  

• To create a platform where students can share their problems regarding academic and non-academic matters.
• To take suggestions from the students for improvement of the college.
• To take necessary steps for improvement of the institute in the light of grievances.
• To suggest periodic amendments of all the rule books of the institute depending on the relevance.

Standard Operating Procedure (SOP)

Grievances should be brought to the notice of concerned class teachers/ Mentors and Department Heads. The Mentor and Head of the respective department will address the issue and try to resolve it within one week of the receipt of the grievance. If there is no response within the stipulated time from the respective department or grievant is dissatisfied with response/resolution to his/her grievance, then the grievant is free to represent his/her grievance to the Institute Grievance Redressal Cell. The Cell will submit the detailed report and recommendations to the principal for the necessary actions.

Roles & Responsibilities:

The cell operates through the faculty of the college at different layers to resolve the issues and concerns of the students related to college, academics, and some personal and psychological aspects.

• The departmental level grievances are attended by the concerned Mentors and Department Heads.
• The student and staff members of grievance Redressal cell act as facilitators to communicate and sort out the grievances at the department level.
• Unresolved grievances at the departmental level are referred to the Grievance Redressal Cell of the institution and are resolved in consultation with principal and management.

Hierarchy of Positions:

 Members of Grievance Redressal Cell for the Academic Year 2021-22: